Cotswold Gloucester Star Rating
Sales
16 comments from 38 reviews
Service
37 comments from 125 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"completely satisfied with visit. David Jaquest and his team were very helpful. We thought Tom was very thoughtful he had time for older people like us."
"This visit was for MOT only. BMW Cotswold at Gloucester has always been good they always go the extra mile."
"Excellent helpful and friendly service."
"NO COMPLAINTS REGARDING THE DEALERSHIP, BUT IT HAS TAKEN SEVERAL VISITS TO FINALLY ELIMINATE THE CAUSE OF THE RATTLE."
"excellent service dropping me in glos to shop then fetching me when ready perfect"
"Excellent service both helpful and polite"
"Great service. As usual, can't fault the work carried out by these guys. Rob Barrett was very helpful."
"Difficuly getting through to reception, sluggish"
"good service, dealt with any problems with the car very well."
"Friendly, quick service and great coffee."
"Nice reception and lounge, helpful staff they did not wash my vehicle though."
"Replacement of cigar lighter aux socket fuse was not covered by the warranty because the previous owner had already had it replaced.How can I as the second owner have known this"
"Service was very good but i am still left with issues indicators not working properly window still erratic"
"timescale was too long to getting the vehicle back. Took it back in less than 12 hours for 3rd day in a row. Scuff marks on the paint from overall and putting it in a car wash."
"Rob on the service front desk is a assett to BMW . he handled the problem well and helped with the insurance claim as well."
"Mechanical service carried out more quickly than anticipated and while I waited. Bodyshop related repairs to wheel rims could not be carried out within the same time period so work was deferred."
"The work took slightly longer than expected, however the car was returned very well cleaned"
"Cotswold were clearly keen to acquire my business and showed a flexible and positive attitude throughout."
"Schemes to actively reduce costs, e.g. BMW Four were proactively advised."
"Well received, job completed ahead of schedule, sign of completed easily."
"Have yet to be dissapointed by Cotsworld Gloucester."
"not expected at agreed time but accomodated promptly so no issue"
"Problem should have been resolved more efficiently as was only a bulb that needed replacing"
"It was good"
" The parking can be tight but The staff are very helpful"
"quick and efficient service"
"Rob from the Service department was excellent couldn't have been more helpful. He delivered the promise that I expect from BMW, and is an excellent ambassador for BMW and Cotswold."
"The receptionist forgot I was there so I was kept waiting."
"Slight delay at dealership waiting for part to arrive"
"always excellent"
"facilities could be better with desks to enable them to work while they wait."
"I feel the dealership let BMW down"
"Rob and Chris in the service dept are excellent"
"see opposite"
"The job was done in the time stated and at the cost estimate provided"
"The team at Cotswold are always accomodating. They go the extra mile to the point i went in for a service and ending up buying a new car for my wife Thank you Matthew Wheeler"
"Service as always was excellent"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Great Matthew was really good, he knew his product and was very informative. Stella was very efficient and sorted finance. Stuart was also availabel aand would always come and chat. Rob in service has always been very organised."
"David was excellent in communication both during the order and when I collected the vehicle in explaining the vehicle details."
"I must say David Friend needs to be given a pay rise who is my dealership rep. His customer service is excellent second to none he has looked after myself and partner in both vehicle purchases. We look to remain loyal customers at BMW as long as Da"
"Faultless and great team of people"
"Excellent.I will be returning to this dealership"
"Very helpful and friendly team."
"demo car was on low profile tyres hard tramlining ride. Dealer offered to put normal tyres on, so full marks. Salesman offered longer unaccompanied drive great. Also gave positive advice re equipment levels appreciated"
"Treated as valued customers"
"I didn't feel pressured into buying a vehicle, They helped me. We were looking for good deals and their deals were just better."
"Barrie Ellis, the sales person,was extrmely helpful, a positive experience"
"Everyone at the dealership couldn't be more helpful."
"Cotswold are very welcoming and very helpful in the way they operate as a car dealership and Matthew Griffin is a very helpful guy and certainley not your average car sales guy he genuinely cares for the customers demand and needs and I will re visit"
"Even with me questioning and changing things, nothing was too much trouble."
"I was looked after by Hannah at BMW Gloucester who from the start was helpful, honest and open. She has the ability to deal with a customer without being 'salesy' and puts you at ease very quickly. I felt valued throughout and after."
"Very good, I was well looked after throughout. David Friend was excellent"
"The sales staff were excellent"